Linking Employee Engagement to Customer Loyalty
A national chain of retail pharmacies retained Questar to help them better understand the impact...
Questar Monitors Large Retailer’s Customer Experience
Questar has been selected by the largest fabric store chain in the United States to continuously...
Achieving an Exceptional Customer Experience
Our client, a leading restaurant brand, built their successful and fast-growing enterprise by...
Safeguarding Customer Survey Data Integrity
This Questar client is a large retailer with over 600 locations nationwide. The organization has...
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Recent NewsQuestar to Participate in the 2013 Restaurant Leadership Conference Questar is pleased to once again sponsor and participate in the annual Restaurant Leadership Conference. This year's conference, "The Vision Advantage," being held April 21-24 in Scottsdale, Arizona, will explore a future view of the industry, including trends, ideas and insights that will be important drivers of future success. |
Latest BlogA recent visit to a popular fast food restaurant had me thinking about the topic of feedback and if sometimes you should just let negative experiences go. I would bet if you ask any restaurant manager this question the response would be a resounding "we want to hear everything". I don't know though, because some days I think I would be giving feedback on service or product issues several times over. |
Case StudyIntegrating Customer Satisfaction Data for Increased Sales and Profitability This national restaurant company has worked with Questar for over seven years to measure customer satisfaction across more than 6,500 franchise and company... |
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